Support

Last updated: August 18, 2026

Write to support@carrel.app. A person reads it, usually within a day or two. There is no ticket system and no bot.

Common questions

How do I get an invite?

Email us with a line about what you are trying to learn. We approve requests by hand while Carrel is in trial.

How do I delete my account?

Settings, then Delete account. Full detail on our account deletion page. Export your data first if you want a copy, because deletion cannot be undone.

How do I get a copy of my data?

Settings has a data export that produces a machine-readable file.

Someone is behaving badly in my group.

Report the message or the user from inside the app, and block them if you want them gone immediately. Reports reach a moderation queue a human reviews. For anything involving a minor, email us with the subject CHILD SAFETY and read our child safety standards.

Carrel told me something wrong.

It can happen. Learning content is AI-generated and it is confidently wrong sometimes. Tell us what it said and we will look at the prompt behind it. Never rely on Carrel for a medical, legal, or financial decision.

Do I need to be 16?

Yes. Carrel is 16 and over.

Is there a web app?

No. Carrel is a mobile app. This site exists to explain it and to hold our policies.

Who runs Carrel

Carrel is operated by GoAlgo in India. For privacy questions and grievances, the same address reaches us: support@carrel.app.